FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to scanvix.shop. Below you will find answers to common questions about our products, orders, shipping, returns, and customer service.

1. What products do you sell?

We offer a variety of products across multiple categories, including automotive diagnostic equipment, vehicle accessories, electronic devices, tools, household products, and other consumer goods.

Please check the individual product pages for detailed specifications, features, included accessories, and availability.

2. Which countries do you ship to?

We currently offer shipping to eligible addresses in:

• Austria

• Hungary

• Portugal

• Poland

Available products, shipping options, and delivery estimates may vary depending on the destination.

3. How long does delivery take?

For Austria, our current standard delivery estimate is 3–7 business days, with a general processing time of 0 business days.

For Hungary, Portugal, and Poland, the applicable delivery estimate is provided during checkout or in the relevant shipping information.

Delivery times are estimates and may vary depending on the carrier and other circumstances.

4. How much does shipping cost?

Standard shipping to Austria is currently free.

For Hungary, Portugal, and Poland, any applicable shipping charges are displayed during checkout before you complete your order.

We do not intentionally charge undisclosed shipping fees.

5. What payment methods do you accept?

We intend to offer cash on delivery (COD) as our payment method.

COD is available only where supported by the delivery service and displayed as an available payment option during checkout.

Please check the payment options shown at checkout before placing your order.

6. How can I contact customer service?

If you have questions about a product, order, delivery, return, or refund, please contact us by email:

Email: megija1202@gmail.com

Please include your order number when asking about an existing order.

7. Can I cancel or change my order?

If you need to change or cancel an order, contact us as soon as possible at megija1202@gmail.com.

Orders may be forwarded for shipping preparation shortly after acceptance, so changes or cancellations cannot always be guaranteed.

Your statutory consumer rights remain unaffected.

8. What is your return policy?

We offer a voluntary 30-day return policy, subject to the conditions in our Return and Refund Policy.

Eligible EU consumers also generally have a statutory 14-day right of withdrawal for online purchases, subject to applicable legal exceptions.

For ordinary returns due to a change of mind, customers are responsible for the direct return shipping costs where properly disclosed and permitted by law.

We do not charge a restocking fee.

Please read our Return and Refund Policy for complete details.

9. What should I do if my product arrives damaged or defective?

Please contact us at megija1202@gmail.com and provide your order number and a description of the issue.

Photographs of the product and packaging may help us assess the situation.

We will review your request and provide an appropriate solution in accordance with applicable law. Your statutory consumer rights remain unaffected.

10. How can I check product compatibility?

Product specifications, features, and compatibility information are provided on the relevant product page.

For automotive diagnostic equipment, supported functions may depend on the vehicle make, model, year, equipment, software, and diagnostic protocols.

Please review the product details carefully before purchasing.

11. How is my personal information handled?

We process personal information in accordance with our Privacy Policy and applicable data protection laws, including the GDPR where applicable.

Please consult our Privacy Policy for more information about data processing and your privacy rights.

12. Where can I find your store policies?

You can find further information in the relevant sections of our website:

• Shipping Policy

• Return and Refund Policy

• Terms of Service

• Privacy Policy

• Legal Notice

• Contact

If you cannot find the information you need, please contact our customer service team.

CONTACT

scanvix.shop

Email: megija1202@gmail.com